CC Trello Board - User Journey

Problem Sensing (pre-Trello)

Source and prioritize 1 problem your group has.

  • What methods to use to do that within your group?

  • Victor: Miro board for brainstorming and problem sensing, ranked voting for problem prioritization.

  • Create ticket + Assign yourself as “problem owner” for that problem.

  • Move problem to “Problem Backlog”

Problem Backlog

  • Write the problem in structured form - ask at least one CC member for feedback

  • Input the problem into the “Problem backlog” section of the Trello board (1 from each group)

  • Schedule a time during the CC to present the problem and solicit feedback from Circle members.

  • Move the problem to the “360 feedback” section.

360 Feedback

Prepare a 10m presentation reviewing the problem.

  • Receive feedback from Circle members and modify problem statement if needed.

  • Move to the “well-defined problems” area.

Well-Defined Problems (Ready)

  • Schedule time to present the problem during Town Hall

  • Define solving strategy with Circle (Presentation? Challenge? Proposal? Facilitate problem solving sessions?)

  • Prepare a presentation. Present it.

  • Move to “Shared with Community” section

Shared with Community

  • Track teams who are addressing the issue.

  • Once one or more teams pick up the challenge to address it, or direct action from CC is initiated move to “Picked up” section

Picked Up (Ready)

  • Create a ticket for each solution + assign ID number to solution.

  • Once a prototype for a solution has been created, move to the “prototyping” section.

Prototyping (In Progress)

  • Once a pilot achieves results, move to validation.

Validation (Reporting)

  • Prepare presentation of outcomes of the prototype to present to the circle.

  • Circle decided whether they consider the problem solved/ Have recommendations for a follow up pilot/ Recommend this methodology to be incorporated in the “main Catalyst process” or reject it, but include what was learned from the experiment.

  • Problem owner presents the solution, what we learned and next steps to the community.

  • If the solution was integrated, move to the integrated section.

  • If the solution was rejected, either move back to prototyping or to the lessons learned column.

Integrated (Accepted)

  • Review when onboarding the next Circle members, the various ways is which problems were addressed.

Lessons learned (Canceled)

  • Review when onboarding the next Circle members, how the community tried to solve a problem, and what we learned from it.

Circle reset

  • Community groups are asked whether they want to continue with the problem or choose a new one.

  • All “abandoned” problems get archived, and Trello gets reset anew for the incoming CC.

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